Frequently asked questions
How we keep prices honest?
Most beauty and fragrance retailers add multiple layers of markup before a product reaches you — brand → regional distributor → wholesaler → retailer, each one adding their own margin.
We buy directly from authorized distributors and licensed wholesale suppliers across the EU, UK, and US, cutting out several of those middle steps. That's the entire reason our prices sit below department stores and other retailers for the same, authentic product — not a different formula, not a different bottle, not a "dupe." Same product, fewer hands it passes through before reaching you.
Every product is 100% authentic?
We do not sell counterfeits, testers presented as full-size, or reformulated "inspired by" versions. Every item is sourced from the original brand's supply chain through verified distribution partners. If something ever arrives and you have any doubt about it, contact us — we stand behind every product we sell.
Why this matters?
We know discounted prices on prestige brands can raise a fair question: "how is this real at this price?" It's a fair thing to wonder, and we'd rather answer it directly than have you guess. The honest answer is supply chain, not compromise on the product itself.
Any Questions?
Reach us anytime at info@maisondemusk.com or on WhatsApp — we're happy to talk through sourcing for any specific product before you buy.
Your Shipping Questions, Answered
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–10 business days, depending on your location and carrier.
How much does shipping cost?
We offer free shipping on orders over $90. Any applicable shipping charges for orders below $90 will be shown at checkout.
Can I track, change, or get help with my order?
Yes. Once your order ships, you’ll receive tracking information by email. If you need to make a change, cancel an order, or have an issue with your delivery, contact us at info@maisondemusk.com as soon as possible.
Do you ship internationally?
Maison DeMusk currently operates regional storefronts for the
so shipping availability and conditions can vary depending on your location.
🔄 Returns & Refunds
What is your return policy?
Maison Demusk offers a 30-day commercial return window for eligible products. Certain sealed cosmetics, personal-care or hygiene-sensitive products may have return restrictions once opened, where permitted by law. Products that arrive damaged, defective, incorrect or not as described are handled separately in accordance with applicable consumer rights. Please see our Returns & Refunds Policy for full details.
How do I request a refund?
Simply contact our support team with your order details, and we’ll guide you through the process.
What if I receive a damaged or wrong item?
We’re sorry for the inconvenience. Please contact us immediately with photos, and we’ll arrange a replacement or refund.
🧴 Products & Authenticity
Are your products authentic?
Yes, we carefully source products from verified suppliers and reputable brands to ensure quality and authenticity.
Why do some products have limited stock?
Some popular items sell out quickly due to high demand, so we keep limited quantities to ensure freshness and availability.
Do you offer branded products like Clinique or Olaplex?
Yes, we offer a curated selection of well-known brands along with high-quality alternatives at great value.
📞 Support
How can I contact customer support?
You can reach us via our Contact Us page or email us, and our team will respond within 24 hours.
What if I entered the wrong address?
Please contact us immediately. If your order hasn’t shipped yet, we’ll update it for you.
FAQ
Welcome to the Maison DeMusk FAQ Support Center
Whether you need information about shipping, order tracking, secure payment methods, returns, or product authenticity, you’ll find answers to our most frequently asked questions below.
Regional Storefronts
For the best shopping experience, local currency, and tailored delivery options, please visit the store for your region:
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United States & Canada: Maison DeMusk US Store
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United Kingdom: Maison DeMusk UK Store
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European Union: Maison DeMusk EU Store
Still Need Assistance?
Our FAQs cover everything from delivery transit times and payment security to batch verification and hassle-free returns.
If you cannot find the answer to your inquiry, our dedicated customer care team is available to assist. Please submit an inquiry through our contact form, and a representative will respond within 24 hours.